Encouraging Excellence: Feedback, Motivation and Coaching Skills
Based on sound cognitive theory as well as years of proven efficacy in hundreds of organizations, Encouraging Excellence delivers practical skills for giving and receiving feedback that will immediately make you a more effective leader, supervisor, friend or parent. This includes:
Self-Awareness and Feedback
- Focus on understanding individual biases which distort the objective evaluation of others
- With this awareness, how to ensure that feedback is given fairly and based on “performance not preference”
- Become aware of the personal “filters” that we use in judging others
- Understand the key differences in how each person approaches tasks and relationships
- Understand the “halo effect” and its implications on the individual and the team
Skills in Delivering Feedback Effectively
- Understanding the difference between process and results feedback
- Knowing when to apply process versus results feedback
- Giving Camera Check Feedback
- How to maximize learning while minimizing defensiveness
Advanced Skills
- Linking individual strengths to weaknesses
- Advanced feedback vocabulary
- The art of holding firm – dealing with resistance effectively
- Creating a sense of urgency
Development Plans
- Learning about a range of coaching options for employees
- Understanding the importance of “fit” for development plans
- “Inspect what you expect”
Receiving Feedback
- The skills of receiving feedback
- Creating a “feedback rich” environment that encourages innovation and diversity
Contact us to get more information on this keynote presentation.
